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| Sky Cards |
| Why are Sky replacing the Sky Viewing Cards? |
| Sky utilizes the VideoGuard pay-TV scrambling system owned by NDS, a News Corporation subsidiary. Sky are contract bound to replace their cards every 5 years. This should have been last year however due to the launch of Freesat, Sky were granted a one year extension. |
| When will Sky start sending replacement Viewing Cards? |
| The Sky card changeover is due to commence during the month of May and will continue into the summer months. |
| Sky have already started to send replacement cards to addresses in Scotland in groups determined by postcode. There is no information yet when they will start in the UK. |
| My Sky Viewing Card was arranged without me giving an address, what will happen now? |
| Many people have there cards through a "hosting address", in this case you must contact your dealer to see if you replacement card has arrived, if not then you should leave your name, address and contact number for when it does arrive. |
| I used my address to register the card, what will happen now? |
| For those people with Sky cards registered to their address in the UK, you should receive a replacement card and all you need to do is remove the old card, insert the new one and the card will initialize itself automatically. |
| My replacement card hasn't arrived yet, will i lose my pay channels? |
| Old and new cards will run simultaneously for many months so do not panic when you receive the on-screen message asking you to insert your new Sky viewing card. |
| During the coming months will be under a tremendous amount of pressure to assist everybody with the process so rather than telephoning we would appreciate if you could send an email with your name, address and contact numbers so that we can contact you as soon as your replacement card arrives. |
Please understand that this is a logistical nightmare, especially for people abroad and could take some time to receive your replacement Viewing card. Your patience will be appreciated. Please understand that we are not in the UK/Ireland and that we are not responible for Sky sending the replacement cards nor the postal service.
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